Jellyspot
Help with Jellyspot
Answers to the questions that come up most. If yours isn’t here, email support@jellyspot.com — a real person reads it.
Getting started
Three steps, then leave it alone for a week.
1. Allow location “Always”
This is the one that matters. “While Using the App” can’t build a timeline, because the timeline is made of the hours you aren’t looking at your phone.
2. Allow photos and health
Choose full access to Photos so Jellyspot can read the dates and places your camera already recorded. Health adds steps and workouts; Motion tells walking from driving.
3. Give it a few days
Today appears straight away, and the photos you already have fill in the years before. Places, trips and summaries get better as Jellyspot learns your routine.
Frequently asked questions
Does background location tracking drain my battery?
No. Jellyspot uses iOS’s low-power location services, which are designed for exactly this — the system tells the app about visits and significant movement rather than keeping GPS running. It’s smart about when it needs precision and when it doesn’t.
Why does it need “Always” instead of “While Using”?
Because the interesting part of your day happens while your phone is in your pocket. “While Using the App” only reports your location when Jellyspot is open on screen, which would give you a timeline made of the moments you were looking at your timeline. To change it: iOS Settings → Apps → Jellyspot → Location.
Where is my data stored? Can you see it?
On your iPhone, in Jellyspot’s own storage. We can’t see it — there’s no account, no server holding your content and no way for us to reach it. Photos are never copied; Jellyspot only keeps a reference to them. The full detail is in the privacy policy.
Do I need Apple Intelligence?
No. The timeline, journal, places, people, trips and search filters all work without it. With Apple Intelligence turned on, Jellyspot also writes a short summary of each day, answers search questions in a sentence and can describe your photos. That work happens on the device, or on Apple’s Private Cloud Compute for heavier requests. You can choose the language of written summaries in Settings.
A visit is at the wrong place. How do I fix it?
Open the visit and tap Change place on this visit. You’ll get nearby places from Apple Maps, you can search for one, or you can create your own — useful for a friend’s flat or anywhere that isn’t a business. Your own places are listed under My Places in the menu.
How do I write a journal entry?
In the Journal tab, tap the pencil at the top. Add text, photos, a scanned document or a PDF, and use # for tags and @ to mention a person. Entries are placed on the day and at the place they happened, and show up on your timeline. Jellyspot also supports Apple’s Journaling Suggestions, and can remind you to write if you want it to.
How do I get the most out of search?
Type the way you’d ask: “cafés I visited in Stockholm”, “when did I last see Emma”, “what did I do last month”. As you type, Jellyspot suggests filters for places, dates, people, trips and tags — tap one to narrow the results. Results are grouped into places, visits, trips, journal entries and photos, and with Apple Intelligence a written answer sits on top.
How do people and faces work?
Mention someone with @ in an entry and they get a person page, with room for a note and how you know them. You can connect a person to your contacts, and use Find … in photos to point them out once — after that, Jellyspot recognises them in your photos. Face grouping runs entirely on your iPhone.
What can I ask Siri?
Try “Ask Jellyspot”, “Ask my Jellyspot journal” or “Write in Jellyspot”. You can also open a place or person directly: “Open Kaffebar Söder in Jellyspot”. All of it is available as actions in the Shortcuts app too.
How do I change or revoke a permission?
Location, photos, contacts, camera, motion and notifications: iOS Settings → Apps → Jellyspot.
Health: open the Health app, tap your profile picture in the top right, then Apps → Jellyspot. Jellyspot only reads steps and workouts; it never writes to Health.
What does Jellyspot Pro include, and how do I cancel?
Jellyspot Pro unlocks your timeline, your journal and everything Jellyspot gathers for you. It’s available monthly or yearly, each with a free trial, and the yearly plan covers everyone in your Family Sharing group. Manage or cancel in iOS Settings → your name → Subscriptions. Cancelling stops future renewals; your data stays on your device either way.
What happens if my subscription ends?
Nothing is lost. Jellyspot keeps recording your visits and movements in the background, so there’s no gap in your timeline when you come back.
I restored a purchase and it isn’t showing.
Make sure you’re signed in to the same Apple Account that bought the subscription, then use Restore Purchases in Jellyspot. Purchases sometimes wait for approval — with Ask to Buy, for example — and activate automatically once approved. If it still doesn’t appear, email support@jellyspot.com with the date of purchase.
Can I move my data to a new iPhone?
Jellyspot doesn’t sync through any cloud, so your data lives on the iPhone that recorded it. It is part of your regular iPhone backup, so setting up a new phone from an iCloud or computer backup brings your timeline and journal with it. Because nothing is stored on our side, we can’t recover data from a device that was erased without a backup.
I used Jellyspot 1. What happens to my data?
It comes with you. When you first open Jellyspot 2.0 it offers to import your visits, places, journal entries, attachments, tags and people. You can also run it later from Settings → Advanced → Import Jellyspot 1 data. Nothing from the old version is deleted until you say so.
How do I delete everything?
In Settings, Reset and start over deletes everything Jellyspot has gathered: timeline, journal, pictures, photo history and search index. Deleting the app from your iPhone removes all of its data too. Since we hold no copy, deletion is complete and can’t be undone.
Is there an iPad or Mac version?
Jellyspot is built for iPhone — that’s where the sensors and the photos are. If you’d like to see it elsewhere, tell us at support@jellyspot.com.
Email support
Bugs, billing, or anything the FAQ didn’t cover. Tell us your iOS version and what you were doing when it went wrong — it saves a round trip.
Ideas and feedback
Missing something? We read every suggestion, and plenty of what’s in 2.0 started as an email. There’s also a Guide with tips inside the app, under the menu.